Landa

Head of Customer Service

Customer Service|New York

New year, new opportunity! Landa is a real estate investing app with a goal to revolutionize real estate investing, allowing anyone to buy & sell shares of rental real estate from an app on their phone. :house_with_garden: This is a full-time, in-person position located at our NYC headquarters.

We are looking for a customer experience expert with a technical/engineering background to build and lead Landa's Customer Service team, providing first-class service to our investors and residents. If you have a tech background, experience building and leading a successful customer service team, and are an energized, motivated, efficient and empathetic, person, this one's for you.

Responsibilities:

You will build and lead our team of Customer Service Specialists, supporting our investors and residents, and ensuring a service experience that exceeds our customer’s expectations. The CS team also communicates with our software development team about technical issues, bugs and product suggestions. A coding background and strong technical skills are a must. As the Head of Customer Service, you will:

  • Lead a passionate, high-performing CS team with an emphasis on driving success, adoption, increased usage and retention.
  • Hire, scale, train, and retain our CS team as it grows, providing coaching and constructive feedback in alignment with Landa company culture.
  • Manage all customer service activities including onboarding, training / education, retention, customer support and customer advocacy.
  • Build automations, dashboards and reporting to provide ongoing insight into customer feedback. Ensure the customer journey is effectively managed and optimized to provide an industry-leading experience for our customers.
  • Define and lead strategic initiatives for the customer service team that are aligned with key company goals.
  • Foster a culture of customer empathy, partnership and continuous value creation.


Requirements
  • Experience growing and directly managing a Customer Service team at a technology or tech-related company, with a minimum of 6+ years of people management experience
  • Experience managing workforce planning for a multi-site, remote-working team across time-zones, in a high growth environment
  • Working experience with Python, SQL or React to extract, manipulate and analyze data; Strong excel skills
  • Proven ability to scale and manage CS team processes to increase efficiency while maintaining top-notch service quality
  • Customer empathy, analytical rigor, and strategic thinking
  • Ability to connect with your team and provide hands-on, enthusiastic leadership and mentorship
  • Experience working with internal product / development teams to communicate technical issues and product requests based on customer feedback
  • Experience creating, implementing and optimizing a repeatable, adaptable playbook
  • Excellent written and verbal communication and presentation skills, including at the leadership level
  • An undergraduate degree in Engineering, Mathematics, Statistics or a related field
  • Coding background - a plus!
  • Experience in real estate investing or property management - a plus!
Landa
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All Rights Reserved © Landa Holdings, Inc

Landa Holdings, Inc. ("Landa Holdings") operates the www.landa.app website (the "Site") and the mobile-based app (the "App"). Landa Holdings serves as manager to Landa App LLC and Landa App 2 LLC. From time to time, Landa Holdings may organize limited liability companies or series limited liability companies, such as Landa App LLC and Landa App 2 LLC, and will raise funds for these entities through the App by relying on offerings exempt from registration requirements pursuant to Regulation A under the Securities Act of 1933 (“Regulation A”). Such companies shall be collectively referred to herein as “Landa App”.

Neither Landa Holdings nor Landa App is a broker-dealer or an investment advisor. All securities-related activity is conducted through Dalmore Group LLC (“Dalmore”), a registered broker-dealer and member of FINRA/SIPC, located at 525 Green Place, Woodmere, NY 11598. You can review the brokercheck for Dalmore. Banking services are provided by Evolve Bank & Trust, Member FDIC. By opening a custody account on the App, you agree to Evolve Bank & Trust’s Custodial Agreement.

All securities (“Shares”) are being offered by one or more series (“Series”) registered under Landa App. Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. Past performance is no guarantee of future results. Investments such as those offered by Landa App are speculative and involve substantial risks to consider before investing, outlined in the respective offering materials and including, but not limited to, illiquidity, lack of diversification, and complete loss of capital. An investment in an offering constitutes only an investment in a particular Series and not in Landa Holdings, Landa App, or any of the underlying asset(s). investors should carefully review the risks located in the respective offering materials for a more comprehensive discussion of risks.

You should speak with your financial advisor, accountant, and/or attorney when evaluating any offering of securities. Neither Landa Holdings, Landa App, nor Dalmore makes any recommendations or provides advice about investments, and no communication, through this website or in any other medium, should be construed as a recommendation for any security offered on or off this investment platform. Nothing in this material should be construed as investment or tax advice, or a solicitation or offer, or a recommendation to buy or sell any securities. The Site and/or the App may make forward-looking statements. You should not rely on these statements but should carefully evaluate the offering materials in assessing any investment opportunity, including the complete set of risk factors that are provided as part of the offering circular for your consideration.  We urge you to review the applicable offering circular, available here.

Landa Holdings intends to conduct a securities offering by each Series registered under Landa App pursuant to Regulation A.  From time to time, Landa App will seek to qualify additional Series offerings of securities under Regulation A. For offerings that have not yet been qualified, no money or other consideration is being solicited and, if sent in response, will not be accepted. No offer to buy Shares of a particular offering can be accepted, and no part of the purchase price can be received until an offering statement filed with the Securities and Exchange Commission (the "SEC") relating to that Series has been qualified by the SEC. Any such offer may be withdrawn or revoked, without obligation or commitment of any kind, at any time before notice of acceptance given after the date of qualification by the SEC. An indication of interest involves no obligation or commitment of any kind.

Investment overviews contained on the Site and/or the App contain summaries of the purpose and the principal business terms of the investment opportunities. Such summaries are intended for informational purposes only and do not purport to be complete, and each is qualified in its entirety by reference to the more detailed discussions contained in the applicable offering circular filed with the SEC. Neither Landa Holdings nor Landa App offers refunds after an investment has been made. Please review the relevant offering materials and subscription documentation for more information.

All Shares will be issued in electronic form only and will not be listed or quoted on any securities exchange. We expect that after a Series’ offering has concluded, the Public Private Execution Network Alternative Trading System, or PPEX ATS (the “Secondary Trading Platform”), which is registered with the SEC and operated by North Capital Private Securities Corporation (“North Capital”), will be a venue available for the resale of such Shares through Dalmore, as a broker-dealer member of the Secondary Trading Platform; provided, however, any such resale of Shares will be subject to federal and state securities laws and the restrictions in the Series’ Operating Agreement, and there can be no assurance that an active market for any Shares will develop on the Secondary Trading Platform, that the Secondary Trading Platform will be available to allow resales of Shares to residents of all states, or that the Secondary Trading Platform will be available at all. For these reasons, investors must be prepared to hold their Shares indefinitely.

You may obtain a copy of the applicable offering circular here. All images and figures shown are for illustrative purposes only and are not actual customer or model returns. Landa is not a cryptocurrency app, all monetary values are in U.S dollars and available only to U.S. investors. All Rights Reserved © Landa Holdings, Inc.