Landa

Customer Service Specialist

Customer Service

The Opportunity:

Do you love chatting with and helping people? We’re looking for a customer service specialist to join our team and provide outstanding service to our customers and residents. If you're motivated, tech-savvy, patient and a good writer, we'd love to hear from you. NOTE: This position requires regularly working shifts on Saturdays/Sundays and until 10:00 PM ET / 7:00 PM PT. The starting salary is $18.50/hour and there's plenty of opportunity for growth.


Responsibilities:

  • Be our front line of communication with our investors and residents during your scheduled shifts, primarily using chat software with occasional phone calls.
  • Communicate with our software development team on bugs, technical issues and product suggestions.
  • Always strive to deliver a service experience to our investors and residents that exceeds their expectations.
  • Collaborate with your teammates to solve problems, support each other and improve the CS function for all.
Requirements
  • Warm and helpful demeanor — natural empathy, patience, and an overall positive approach
  • Strong creative written communication skills
  • Tech savvy
  • Detail oriented
  • Multitasking pro
  • Highly organized and efficient
  • Able to regularly work on weekends and evenings, as scheduled
  • Able to regularly work shifts that go until 10:00 PM ET / 7:00 PM PT, as scheduled
  • Onboarding Training will be held in our NY office + In office Monthly Training Updates

Bonus Points

  • Customer support experience at a tech startup
  • Contact Center experience with Business Process Outsourcer (ex: Teleperformance, Convergys, etc.)
  • Experience working with the Intercom helpdesk tool
  • Experience in property management
  • Experience with personal investing


About Landa

Landa is a real estate investing app that allows anyone to buy & sell shares of rental real estate starting from $5.00.We buy homes, rent them out, and provide a way for anyone to invest in these rental properties from our app. We focus on getting things done and creating value. We don't email (we're on Slack). We don't do big or long group meetings, and we focus on building incredible products and a fun, supportive team.

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All Rights Reserved © Landa Holdings, Inc

Landa Holdings, Inc. ("Landa Holdings") operates the www.landa.app website (the "Site") and the mobile-based app (the "App"). Landa Holdings serves as manager to Landa App LLC and Landa App 2 LLC. From time to time, Landa Holdings may organize limited liability companies or series limited liability companies, such as Landa App LLC and Landa App 2 LLC, and will raise funds for these entities through the App by relying on offerings exempt from registration requirements pursuant to Regulation A under the Securities Act of 1933 (“Regulation A”). Such companies shall be collectively referred to herein as “Landa App”.

Neither Landa Holdings nor Landa App is a broker-dealer or an investment advisor. All securities-related activity is conducted through Dalmore Group LLC (“Dalmore”), a registered broker-dealer and member of FINRA/SIPC, located at 525 Green Place, Woodmere, NY 11598. You can review the brokercheck for Dalmore. Banking services are provided by Evolve Bank & Trust, Member FDIC. By opening a custody account on the App, you agree to Evolve Bank & Trust’s Custodial Agreement.

All securities (“Shares”) are being offered by one or more series (“Series”) registered under Landa App. Investing in securities involves risks, and there is always the potential of losing money when you invest in securities. Past performance is no guarantee of future results. Investments such as those offered by Landa App are speculative and involve substantial risks to consider before investing, outlined in the respective offering materials and including, but not limited to, illiquidity, lack of diversification, and complete loss of capital. An investment in an offering constitutes only an investment in a particular Series and not in Landa Holdings, Landa App, or any of the underlying asset(s). investors should carefully review the risks located in the respective offering materials for a more comprehensive discussion of risks.

You should speak with your financial advisor, accountant, and/or attorney when evaluating any offering of securities. Neither Landa Holdings, Landa App, nor Dalmore makes any recommendations or provides advice about investments, and no communication, through this website or in any other medium, should be construed as a recommendation for any security offered on or off this investment platform. Nothing in this material should be construed as investment or tax advice, or a solicitation or offer, or a recommendation to buy or sell any securities. The Site and/or the App may make forward-looking statements. You should not rely on these statements but should carefully evaluate the offering materials in assessing any investment opportunity, including the complete set of risk factors that are provided as part of the offering circular for your consideration.  We urge you to review the applicable offering circular, available here.

Landa Holdings intends to conduct a securities offering by each Series registered under Landa App pursuant to Regulation A.  From time to time, Landa App will seek to qualify additional Series offerings of securities under Regulation A. For offerings that have not yet been qualified, no money or other consideration is being solicited and, if sent in response, will not be accepted. No offer to buy Shares of a particular offering can be accepted, and no part of the purchase price can be received until an offering statement filed with the Securities and Exchange Commission (the "SEC") relating to that Series has been qualified by the SEC. Any such offer may be withdrawn or revoked, without obligation or commitment of any kind, at any time before notice of acceptance given after the date of qualification by the SEC. An indication of interest involves no obligation or commitment of any kind.

Investment overviews contained on the Site and/or the App contain summaries of the purpose and the principal business terms of the investment opportunities. Such summaries are intended for informational purposes only and do not purport to be complete, and each is qualified in its entirety by reference to the more detailed discussions contained in the applicable offering circular filed with the SEC. Neither Landa Holdings nor Landa App offers refunds after an investment has been made. Please review the relevant offering materials and subscription documentation for more information.

All Shares will be issued in electronic form only and will not be listed or quoted on any securities exchange. We expect that after a Series’ offering has concluded, the Public Private Execution Network Alternative Trading System, or PPEX ATS (the “Secondary Trading Platform”), which is registered with the SEC and operated by North Capital Private Securities Corporation (“North Capital”), will be a venue available for the resale of such Shares through Dalmore, as a broker-dealer member of the Secondary Trading Platform; provided, however, any such resale of Shares will be subject to federal and state securities laws and the restrictions in the Series’ Operating Agreement, and there can be no assurance that an active market for any Shares will develop on the Secondary Trading Platform, that the Secondary Trading Platform will be available to allow resales of Shares to residents of all states, or that the Secondary Trading Platform will be available at all. For these reasons, investors must be prepared to hold their Shares indefinitely.

You may obtain a copy of the applicable offering circular here.

Disclaimers

Landa Holdings maintains this website for informational purposes only. All offerings of Series’ Shares (and information about each Series and its underlying property) are conducted exclusively on the Landa Mobile App.


All images and figures shown are for illustrative purposes only and are not actual customer or model returns. Landa is not a cryptocurrency app, all monetary values are in U.S dollars and available only to U.S. investors. All Rights Reserved © Landa Holdings, Inc.